Hotel Fénix Gran Meliá Madrid | Red Level VIP Access

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Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World Madrid Room photo

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Key details

About the Hotel

Hermosilla, 2, Madrid, 28001

Close to the National Archaeological Museum

Great

8.9

9.6

/10

4.7

4.6

Loved by Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World guests

Luxury shopping

Comfortable stay

Wonderful service

Excellent breakfast

Helpful staff

Safe location

"I chose Fenix because they have private, outdoor hot tubs on their 7th floor terrace."

Ray from United States

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"The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day."

Lawrence

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"The lobby lounge area is impressive."

Julie R from United States

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5-star luxury hotel in the heart of Madrid

Location

Hotel Fénix Gran Meliá is situated near El Prado and other major attractions like the National Archaeological Museum and Reina Sofía. Positioned in the upscale shopping and business district, the hotel is adjacent to Paseo de la Castellana and Calle Serrano. This prime location allows guests to explore Madrid's cultural and commercial hotspots with ease.

Dining

The hotel hosts Zuma, renowned for its contemporary Japanese cuisine, led by chef Rainer Becker. Aduana, located on the seventh floor, serves Mediterranean fusion dishes alongside stunning city views. Fénix Cocktail Bar offers expertly crafted cocktails in a chic atmosphere.

Wellness

The Thai Room specializes in Oriental wellbeing therapies, providing a range of wellness options for relaxation. Guests can take advantage of the 24-hour gym to maintain their fitness routines during their stay. The hotel's amenities allow visitors to unwind and rejuvenate.

Rooms

Hotel Fénix Gran Meliá offers a variety of room types ranging from 269 ft2 to 968 ft2, catering to diverse preferences. The Grand Premium with Jacuzzi RedLevel features a private terrace with a whirlpool bathtub. For families, the Two-Bedroom RedLevel Suite provides ample space with two separate bathrooms and living areas.

Meetings and Events

The hotel provides state-of-the-art meeting spaces designed for successful events, equipped with the latest audiovisual technology. Customizable event rooms can host gatherings ranging from weddings to corporate meetings, ensuring memorable occasions. Expert planners are available to assist with every detail for a seamless experience.

Highlights

Location: Situated near El Prado and Calle Serrano

Dining: Hosts Zuma and Aduana restaurants

Wellness: Wellness room specialized in Oriental wellbeing therapies

Rooms: Range from 269 ft2 to 968 ft2

Must-do experiences

Visit the stunning Museo del Prado for world-class art.
Try local tapas at Mercado de San Miguel for a foodie delight.
Stroll through Retiro Park and relax by the Crystal Palace.
Experience flamenco at Casa de la Memoria for authentic culture.
Discover the hidden gem of Lavapiés for vibrant street art.

Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Premier Room
2 persons
30 sq. feet
1 Double bed
Air conditioning
Bathtub
room details
Supreme Room
2 persons
33 sq. feet
2 Single beds or 1 Queen-size bed
Air conditioning
Bathtub
room details
Two-Bedroom Suite Red Level
2 persons
90 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Bathtub
room details

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Check Dates & Room Rates

See what's available for your travel dates

July 2026 - July 2027

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Check-in/ Check-out

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Great

8.8/10Review score

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
Pets allowed
Rooms/ Facilities for disabled
Security
Locker room
Allergy-free rooms
Barber shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Welcome drink

Dining

Restaurant

Business

Fax/Photocopying

Children

Cots
Video games

Spa & Leisure

Spa lounge
Facial
Beauty treatment
Public Bath

Room features

Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Ironing facilities
Rollaway beds

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Bedroom

Electric blankets

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Carpeted floor
Curtains

Dining Onsite

Hotel Fenix Gran Melia boasts a diverse dining scene that captures the essence of Mediterranean and international flavors. From romantic evenings to casual cocktail hours, each venue provides a unique atmosphere where culinary artistry meets attentive service, making every meal a treasured experience.

ADUANA
Mediterranean and International
Ambiance
Modern and Romantic
Key Offerings
Delight in a selection of Mediterranean dishes, with alluring options such as delicately crafted pasta, fresh fish, and flavorful meat dishes. The evening setting is perfect for intimate dinners or special celebrations.
Reservation
Recommended
Open Monday to Sunday for lunch from 13:30 to 16:00 and dinner from 20:30 to 23:00.
FENIX COCKTAIL BAR
Mediterranean
Ambiance
Traditional and Modern
Key Offerings
Relax with a variety of handcrafted cocktails while enjoying light bites, ideal for a leisurely high tea or an enticing cocktail hour. This bar offers a chic, welcoming environment perfect for socializing or unwinding after the day's adventures.
Reservation
Not required
Open daily from 10:00 to 01:00, except Friday and Saturday until 02:00.

Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World Location

Hermosilla, 2, Madrid, 28001

Explore Madrid

Explore Madrid's Vibrant Surroundings

National Archaeological Museum

5 minutes' walk

Extensive collections of Spanish artifacts and cultural history. Free admission on Saturdays after 2 PM.

El Retiro Park

12 minutes' walk

Sprawling green space with a lake and sculptures. Offers a peaceful retreat and seasonal flower festivals.

Prado National Museum

20 minutes' walk

Home to masterpieces by Goya and Velázquez. Guided tours are available for in-depth exploration.

Plaza de Cibeles

12 minutes' walk

Iconic square featuring the Cybele Palace. A favorite spot for photos and a gateway to cultural events.

Biking in El Retiro Park

12 minutes' walk

Bike rentals available to explore the park's scenic paths, suitable for all ages. Perfect for a relaxed day out.

Tapas Tour at Calle Ponzano

30 minutes' walk

Experience the nightlife through local tapas bars. Offers an authentic culinary experience in a lively neighborhood.

Epoque by Gran Melia

1 minute' walk

Sophisticated dining with seasonal dishes crafted using local ingredients. Ideal for fine dining lovers.

Ten con Ten

4 minutes' walk

Stylish restaurant offering modern Spanish cuisine. Known for its vibrant atmosphere and excellent wine selection.

99 KO Sushi Bar

1 minute' walk

Casual spot serving fresh sushi and Japanese dishes. Great for quick bites or a leisurely dinner.

Teatro Español

25 minutes' walk

Historic theater offering a variety of performances. Check listings for family-friendly shows and events.

Bar Cock

20 minutes' walk

Charming cocktail bar known for its classic drinks and laid-back vibe. Perfect for a relaxing evening out.

Getting around

City Centre
Madrid 18 min · 5000 ft
Airports
Adolfo Suarez Madrid-Barajas (MAD) 31 min · 12.7 mi
Underground
Colon 4 min · 1000 ft
Serrano 4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

A continental breakfast is served and charges are applicable.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are allowed on request.

Languages

English, Spanish, Italian

Year renovated:

2008

Number of floors:

Number of rooms:

200

Former name

hotel fenix gran melia

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review score

Based on 338 verified reviews

9.0 /10

Perfect

90 %

Recommend

Breakfast

7.5/10

Cleanliness

9.1/10

Comfort

9.2/10

Facilities

8.8/10

Free WiFi

8.9/10

Location

9.7/10

Paid Wi-Fi

9.0/10

Staff

9.5/10

Value for money

8.0/10

Pros

Exclusive location

Excellent staff

High-class restaurant

Cons

Small bathroom

Room service issues

based on 2721 reviews

4.5/5

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Questions of the users

About Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World

Can you provide details about the RED Level services and what exclusive amenities are included?

15 January 2024

The RED Level offers a range of exclusive benefits, including access to the private Red Level Lounge, a private check-in area, a dedicated breakfast area, open bar service, and a variety of tapas and appetizers.

Is the Supreme room suitable for accommodating three guests?

20 February 2024

Yes, the Supreme room can comfortably accommodate up to three guests, with the option of an extra bed as needed.

What does it mean when half board is included in my booking?

10 March 2024

Half board means you can select either lunch or dinner during your stay, featuring a diverse menu of appetizers, main courses, and desserts. Please note that drinks are not included, and gala dinners are excluded from this option.

Does the two-bedroom suite have separate bathrooms for each room?

15 May 2024

Yes, the two-bedroom suite features two independent bedrooms, each with its own bathroom, along with a shared living area offering lovely views.

With the GRAND PREMIUM HOT TUB RED LEVEL room, is parking provided at no extra cost?

25 June 2024

Unfortunately, none of the room rates, including the GRAND PREMIUM HOT TUB RED LEVEL, include complimentary parking.

Is parking available onsite, and does it accommodate larger vehicles like mini-vans?

30 July 2024

Yes, the hotel has its own parking facilities with a maximum height of 2 meters, which allows for mid-sized vehicles.

Is it possible to request an early check-in at 9 AM?

20 August 2024

Early check-in is subject to availability, and if the reserved category permits, requests can be accommodated.

What is the pet policy for small dogs at the hotel?

15 September 2024

Currently, pets are allowed only in rooms with a terrace. A contract outlining the conditions and a daily supplement will be provided.

Are there accessible room options available with a balcony or terrace for disabled guests?

10 October 2024

The hotel has rooms with a terrace, but they are not specifically adapted for disabled guests. However, adapted rooms are available in the Classic category.